Frequently asked questions

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Head to the signup page and create your account in under 30 seconds, no credit card required. Once you are in, the onboarding walkthrough guides you through uploading your first video, reviewing AI-detected clips, and exporting. Most users have their first clip exported within 5 minutes of signing up.

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ClipForge is a fully web-based platform, so there is nothing to install. It works on any modern browser including Chrome, Firefox, Safari, and Edge. All processing happens in the cloud, so your computer specs do not affect rendering speed or output quality.

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Processing time depends on video length and your plan tier. A typical 60-minute video processes in 3 to 5 minutes. Shorter videos under 15 minutes usually complete in under 90 seconds. Agency plan users get priority queue access for faster turnaround during peak hours.

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The Free plan includes 3 videos per month with a 30-minute maximum length per video, 720p export quality, AI clip detection, one caption style, and vertical reframing. Exported clips include a small ClipForge watermark. It is a fully functional plan you can use indefinitely, no trial expiration.

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Not at all. ClipForge is designed so that no editing experience is necessary. The guided onboarding walks you through each step, and the AI handles clip detection, reframing, and captioning automatically. Most users are comfortable with the full workflow after processing their first video.

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ClipForge uses multi-signal analysis that evaluates three layers simultaneously: audio energy (laughter, raised voices, dramatic pauses), transcript emotion (surprise, humor, conflict, inspiration), and visual engagement markers (gestures, scene changes, on-screen movement). These signals are combined into a composite score that surfaces the most compelling moments.

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Claude reads the transcript alongside the audio-energy and visual-engagement signals for each candidate clip, then scores it 0-100 against explicit criteria: hook strength in the first three seconds, emotional peak, pacing, and whether the clip stands on its own without the surrounding context. Every score comes with a written breakdown of those four factors, so you can see the reasoning and disagree with it. It is a structured second opinion for ranking your own clips, not a prediction of views. ClipForge does not train a model on creator content and makes no claim to forecast performance.

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No. Your video content is never used to train, fine-tune, or improve ClipForge AI models. Your uploads are processed solely to generate your clips and are not shared with any third party. This is a firm policy commitment, not just a default setting.

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The AI Hook Writer uses Claude AI to generate 5 alternative opening hooks for each clip, each targeting a different psychological trigger: curiosity ("You won't believe what happened..."), shock (a surprising stat or statement), story (narrative opening), humor (irony or self-deprecation), and authority ("After 10 years in this field..."). Each variant includes the target platforms it performs best on and an explanation of the persuasion mechanism. Available on Pro and Agency plans.

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When you export a clip at 9:16, 1:1 or 4:5, ClipForge scales the frame to fill the new shape and crops from the center. Nothing detects or follows a speaker yet, so a subject near the edge of a wide shot can fall outside the crop. Footage framed near the middle, such as a single talking head, keeps its subject in view.

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Captions come from OpenAI's Whisper speech-to-text model, which supports multiple languages and handles filler words, speaker overlap, and background noise. Accuracy depends on your audio: OpenAI publishes Whisper's error rates by language and condition (https://cdn.openai.com/papers/whisper.pdf), and ClipForge has not run a separate evaluation of its own, so we quote no figure here. Every caption is editable before export, and reviewing proper nouns and technical vocabulary is worth the minute it takes.

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ClipForge supports all major video formats including MP4, MOV, WebM, MKV, AVI, WMV, and FLV. In most cases you can upload directly from your recording software or download folder without any conversion step. If you encounter an unsupported format, our support team can help identify a quick workaround.

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Maximum video length depends on your plan: 30 minutes on Free, 2 hours on Creator, and 4 hours on Pro and Agency. Upload file size is capped at 2 GB across all plans. For files larger than 2 GB, we recommend compressing with Handbrake or a similar tool before uploading, this does not affect clip quality.

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ClipForge exports in MP4 (H.264) by default, which is universally compatible with all social platforms. You can choose from three aspect ratios: 9:16 vertical (TikTok, YouTube Shorts, Instagram Reels), 1:1 square (Instagram feed, LinkedIn), and 16:9 landscape (YouTube, websites). Each export includes platform-specific encoding presets.

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The Free plan exports at 720p. All paid plans (Creator, Pro, Agency) export at full 1080p resolution, which meets the recommended specs for TikTok, YouTube Shorts, and Instagram Reels. Exports are encoded at high bitrate to preserve visual quality, even for fast-motion or text-heavy content.

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ClipForge offers multiple animated caption styles including Bold Pop (large, attention-grabbing text), Highlight Wave (word-by-word color highlighting), Karaoke (timed syllable highlighting), and several more. Each style is fully customizable, you can adjust font, size, color, position, and animation timing. The Free plan includes one style; paid plans unlock all styles.

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After processing your video, every detected clip receives a virality score from 0 to 100 based on engagement predictors like emotional intensity, hook strength, pacing, and visual dynamism. Clips are ranked by score so you can prioritize your strongest content first. You can filter by score threshold and sort by different criteria to find exactly what you need.

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Yes. On paid plans, you can select multiple clips and export them all at once with presets optimized for TikTok, YouTube Shorts, Instagram Reels, and LinkedIn. Each preset applies the correct aspect ratio, resolution, and encoding settings for that platform. This saves significant time when repurposing one long video across multiple channels.

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Brand Kits (available on Pro and Agency plans) let you save your brand colors, fonts, logo, and intro/outro templates as reusable presets. When you export clips, your brand elements are applied automatically, ensuring every piece of content is on-brand without manual setup each time. Agency users can create separate Brand Kits per client workspace.

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Yes. Pro and Agency plan users can publish clips directly to TikTok, YouTube Shorts, Instagram Reels, Twitter/X, and LinkedIn from within ClipForge, no manual download and re-upload required. The built-in content calendar lets you plan your posting schedule visually, schedule clips to go live at optimal times, tag by platform and campaign, and track your publishing cadence across all channels.

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ClipForge offers four tiers: Free (3 videos a month, 720p, watermarked exports), Creator at $19/month (20 videos, 1080p, no watermark, all caption styles), Pro at $49/month (100 videos, AI Hook Writer, social publishing, brand kits and team sharing), and Agency at $149/month (unlimited videos, white-label output, multiple workspaces). Your first paid subscription starts with a 14-day free trial.

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Yes. Your first paid subscription starts with a 14-day free trial of everything in that tier, and no credit card is required to start it. Add a payment method before the trial ends to keep the plan; if you do not, the account returns to the Free plan and nothing is charged. The Free plan itself has no trial and no expiry.

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Yes. Billed annually, Creator is $180 a year ($15/month), Pro is $468 ($39/month) and Agency is $1,428 ($119/month), up to 21% less than paying monthly.

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The Free plan includes a small ClipForge watermark in the corner of exported clips. All paid plans (Creator, Pro, Agency) export completely watermark-free. The Agency plan goes a step further with white-label output, allowing you to add your own branding and deliver clips to clients under your agency name.

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All uploaded videos are encrypted at rest using AES-256 encryption and encrypted in transit using TLS 1.3. Videos are stored in isolated cloud storage with strict access controls. Only your account can access your content, ClipForge staff cannot view your videos without explicit authorization during a support request.

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Uploaded source videos are automatically deleted 30 days after processing unless you explicitly choose to retain them in your library. Exported clips remain available in your account for as long as your subscription is active. You can manually delete any file at any time, and deletion is permanent and irreversible.

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Yes. ClipForge is fully compliant with GDPR (EU), CCPA (California), and CPRA regulations. You can request a complete export or deletion of your personal data at any time. We maintain a detailed privacy policy and data processing agreement available on our legal page.

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No. Your video content is never shared with, sold to, or accessed by any third party. ClipForge does not use your content for advertising, training, or any purpose beyond generating your clips. Our infrastructure partners (cloud storage, CDN) process encrypted data only and have no access to your actual content.

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Email support@strategia-x.com. Support is by email on every plan, Free included. There is no chat widget, phone line or separate channel for any plan, and no guaranteed response time.

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Processing can fail on corrupted files or unusual codecs. First, try re-uploading the file. If the issue persists, check that your file is under the 2 GB size limit and in a supported format. You can also try re-encoding the video with Handbrake. If none of that works, email support@strategia-x.com with the error message and we will investigate.

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Your first paid subscription has a 14-day money-back guarantee: email support@strategia-x.com within its first 14 days for a full refund. It applies once per customer, and not to later subscriptions, upgrades or renewals. After that, partial billing periods are not refunded, but you can cancel at any time and your plan stays active until the end of the current billing cycle with no further charges (Terms 6.5).